My ZEN53 DC Motor Controller is Unresponsive to My Z-Wave System
Having connectivity issues? If your ZEN53 DC Motor Controller goes offline or is unresponsive to Z-Wave commands, try the steps listed below: Sometimes, interferences like metal elements and thick walls can affect the range. Range is determined by the individual structure of your home and the strength of your mesh n…
My ZEN37 Wall Remote is Unresponsive in My Z-Wave System
Connectivity issues? There are a few reasons a device can drop offline or become unresponsive. Check out the troubleshooting steps below! * The ZEN37 Remote Switch has a range of up to 250 feet line of sight - but this range can be shortened by interferences like glass or metal elements, thick walls, or large fur…
How to Add Your ZEN53 DC Motor Controller to your Z-Wave Hub
Once the device is installed correctly and powered with a proper 6-32 VDC power supply, adding the device to your Z-Wave hub is quick and easy! Simply follow the steps below to have the ZEN53 included in no time! Important Note : A steady, blinking green is the standard state for the device; as long as the unit has …
My ZAC38 Range Extender is Unresponsive to My Z-Wave System
If your ZAC38 Range Extender is powered but unresponsive to commands from your app, is not updating status, or is showing that it's offline, this is suggestive of a range or connectivity issue. The ZAC38 is an 800 series Z-Wave Plus device that has range of up to 400 feet (line of sight). However, interferences like…
Can't Add My ZEN37 Wall Remote to My Z-Wave System
Inclusion troubles? You may need to try excluding it first! Exclusion is a process that removes the device from your hub controller, and can be done even if a device hasn't been added before. Here are the steps for excluding or removing the Wall Remote from your controller before you can pair it: * Bring the ZEN…
My ZEN55 Smoke & CO Detector Bridge is Unresponsive to My Z-Wave System
You've successfully installed and included your ZEN55 Smoke & CO Detector Bridge, but it's offline or unresponsive to Z-Wave commands? Give the troubleshooting steps below a try! Range is determined by the individual structure of your home and the strength of your mesh network; sometimes, interference like metal, s…
Can't Add My ZEN55 Smoke & CO Detector Bridge to My Z-Wave System
Unable to include your ZEN55 Smoke & CO Detector Bridge? It may sound counter-intuitive, but the best and simplest resolution is a process called exclusion. Exclusion is another name for "unpairing," "disconnecting," or "removing" a device. This simple process acts as a soft Z-Wave reset that can assist with various…
Can't Add My ZEN04 Smart Plug to My Z-Wave System
If you're having troubles including the ZEN04 to your Z-Wave hub, the best place to start is with exclusion, a process that is also known as removing or unpairing. Different systems have different terms for the same action, so it never hurts to clarify! Exclusion acts as a soft reset for the device and can even be d…
Can't Add My ZSE44 Temperature | Humidity XS Sensor to My Z-Wave System
Having trouble including your ZSE44 Temperature | Humidity XS Sensor? Try exclusion! 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again. …
My ZSE42 Water Leak XS Sensor is Unresponsive to My Z-Wave System
Is your ZSE42 Water Leak XS Sensor offline or unresponsive to Z-Wave commands? Try the steps listed below: Sometimes obstructions like metal elements and thick walls can cause interference with the sensor's communication. The range for the device is determined by the individual structure of your home and the strengt…
