ZSE43 Tilt | Shock XS Sensor Shows Offline in SmartThings
If your ZSE43 XS sensor is included but shows offline, it may be a range or connectivity issue. The Network Repair feature can refresh your mesh network's connections using the SmartThings app. Steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub…
How to Program Your ZEN37 Wall Remote on SmartThings
Once you've added the device to your hub with the correct Edge driver , it's time to program it. The Edge driver is required to program the ZEN37 Wall Remote on SmartThings. Here are a few tips on making it work. First, make sure your device was recognized correctly as the Zooz ZEN37 Wall Remote and displays with …
How to Add Your ZEN37 Wall Remote to SmartThings
Before you include the device, you will need to install the Edge driver to have the ZEN37 Wall Remote properly recognized on SmartThings. Once the driver is installed, follow the simple steps below to include the device. We recommend the below method as the most efficient way to add any 800 series device that supp…
Can't Add My ZSE43 Tilt | Shock XS Sensor to SmartThings
Having trouble including your ZSE43? Excluding the device may help. Even if your Tilt|Shock XS Sensor was never successfully added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from the SmartThings app: * Open…
Can't Add My ZSE44 Temperature | Humidity XS Sensor to SmartThings
Having trouble adding the ZSE44 to SmartThings? The first thing to try is to exclude the device. This process helps with any configuration or inclusion issues, and can be done even if the unit has never been successfully included to SmartThings. If your ZSE44 sensor is having trouble being added, try exclusion : …
My ZEN77 S2 Dimmer Shows Offline in SmartThings
ZEN77 Dimmer showing offline in SmartThings? Give network repair a try! You can find a neat feature called Repair Z-Wave Network right in your SmartThings app! A network repair will help refresh your mesh network's connections and help the hub find the most efficient communication route to the device. After all, i…
ZEN51 Dry Contact Relay Shows Offline in SmartThings
If your ZEN51 Dry Contact Relay is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub un…
How to Access Advanced Settings for the ZEN05 Outdoor Plug on SmartThings
To change any advanced settings for the Outdoor Plug, you'll need to install the Edge driver on your hub. Please complete the process before you include your plug to SmartThings for best results. Below are the instructions on how to install the new custom lua Edge driver for this model. It only takes a few minutes a…
Can't Add My ZEN52 Double Relay to SmartThings
Having trouble adding the ZEN52 Double Relay to SmartThings? Start by excluding the device. Exclusion helps to resolve any issues with configuration or inclusion and can be done even if the unit has never successfully been included to SmartThings. Important Note : A steady, blinking green is the standard state fo…
My ZSE41 Open | Close XS Sensor Shows Offline in SmartThings
If your sensor is included but shows offline, it may point to a range or connectivity issue. You can use the Network Repair feature to refresh your mesh network's connections using the SmartThings app. See the steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub under Devi…
