Can't Add My ZEN35 Scene Dimmer to SmartThings
Having trouble including the ZEN35 Scene Dimmer to your SmartThings hub? Give exclusion a try! The first thing to double check is that you have installed the Edge driver for the ZEN35. You can find the steps to install the lua Edge driver here (coming soon!). With the Edge driver installed, you can go ahead and…
How to Access Advanced Settings for My ZEN58 Low Voltage XS Relay on SmartThings
To ensure correct configuration and to provide access to the advanced settings, we've created a custom Edge driver for the ZEN58 Low Voltage XS Relay for the lua platform. Important note for SmartThings users: * For the Setting Input Type (Choose the wall switch or input type you want to connect to the relay) th…
How to Add Your ZEN35 Scene Dimmer to SmartThings
Get your ZEN35 Scene Dimmer added to SmartThings in no time! First, you'll want to install the Edge driver for the ZEN35 Scene Dimmer following the instructions here (available soon). You can then follow the steps below to pair your ZEN35 to SmartThings: * Tap the plus icon in the home screen of the SmartTh…
My ZSE70 Outdoor Motion Sensor Shows Offline in SmartThings
This error is generally indicative of a range or connectivity issue. Let's figure this out: You can start by performing Network Repair . This feature refreshes the connections between the hub and devices, and allows the hub to find the best communicate route to each device. In your SmartThings app: * Open your…
Can't Add My ZSE70 Outdoor Motion Sensor to SmartThings
Inclusion issues? Let's try excluding the sensor first. Exclusion is just like a reset, and can help with a variety of configuration and connectivity issues. Devices don't need to be included properly to be able to be excluded. You'll want to ensure you have the custom driver installed for the ZSE70 first. …
How to Program & Manage Sounds for the ZSE50 Siren & Chime on SmartThings
The ZSE50 Siren & Chime is more than just an alarm—it’s a customizable alert system that can fit seamlessly into your smart home. This guide will cover everything you need to know: how to set up and program the ZSE50 on SmartThings, which audio formats it supports, how many sound files you can store, and the steps to…
My ZEN37 Wall Remote Shows Offline in SmartThings
Is your ZEN37 Wall Remote paired correctly to your SmartThings hub but is unresponsive to Z-Wave commands from the SmartThings hub, then it could be out of range or experiencing some kind of connectivity issue. Communication routes are established by the hub at the time of device inclusion. If the device was paired …
My ZEN05 Outdoor Smart Plug Shows Offline in SmartThings
Your ZEN05 Smart Plug is showing offline in SmartThings? This is suggestive of a range or connectivity issue. Check out the simple troubleshooting steps below to resolve the issue. Let's start by refreshing your mesh network connections via a network repair: * Open your SmartThings app and locate your SmartThing…
How to Access Advanced Settings for My ZEN35 Scene Dimmer on SmartThings
The ZEN35 Scene Dimmer is a powerful device - here's what you need to do to take full advantage of everything it can do. We have created custom Edge drivers for the lua platform to ensure access to the full functionality the device provides. Follow the simple steps below to install the new Edge driver. If you haven'…
My ZEN04 Smart Plug Shows Offline in SmartThings
Having an issue with your ZEN04 Smart Plug showing offline in SmartThings? The first thing to rule out is any potential range or connectivity issues. Take a peek at the simple troubleshooting steps below to resolve the issue. Let's start by refreshing your mesh network connections via a network repair: * Open yo…
