Can't Add My ZEN72 Dimmer to Hubitat
If your ZEN72 Dimmer won't pair to Hubitat, you may need to exclude it first. The exclusion process acts as a soft reset for your switch that can solve different inclusion or configuration problems. Your hub will confirm an “unknown” device was excluded which will allow you to then try and add it again. However, …
Can't Add My ZEN31 RGBW Dimmer to Hubitat
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you're experiencing inclusion issues with your ZEN31 RGBW Dimmer, a good idea to try is excluding the device. If you find that your RGBW Dimmer won't add to your hub, you can try to exclude, or …
Can't Add My ZSE19 Multisiren to Hubitat
This is product is discontinued and has been replaced by the ZSE50 Siren & Chime : What does that mean? Documentation for the new ZSE50 Siren & Chime can be found here: ZSE50 Knowledge Base Excluding your ZSE19 may sound like taking a step in the wrong direction, but it could be the answer to your inclusion pr…
Can't Add My ZEN22 Dimmer Switch to Hubitat
This is product is discontinued and replaced with ZEN72 . What does that mean? In order to add the ZEN22 to your hub, you may need to exclude it first. The exclusion process acts as a soft reset for your switch that can solve different inclusion or configuration problems. Your hub will confirm an “unknown” device…
My ZEN25 Double Plug Shows Offline in Hubitat
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Your ZEN25 Double Plug could be displaying as “offline” in Hubitat if it is out of range or didn’t configure properly. The problem might be fixed with a simple solution: Z-Wave Network Repair. You’ll want to see if you…
Can't Add My ZEN20 Power Strip to Hubitat
If you’ve given the inclusion process a few tries with no success, then exclusion is the next step. The process will act as a different type of reset that will help with any pairing or configuration difficulties. Once the ZEN20 is successfully removed (Hubitat will send a confirmation), it will be able to join your …
Can't Add My ZEN77 S2 Dimmer to Hubitat
Can't add the ZEN77 Dimmer to Hubitat? Maybe you need to exclude it first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices …
My ZEN30 Double Switch Shows Offline in Hubitat
There could be a range or configuration issue if your ZEN30 switch is displaying as "offline" in Hubitat A Z-Wave Repair could fix the issue. You’ll want to check that you have the latest version of Hubitat and the latest firmware update installed on your device. If you do, then you can use repair Z-Wave, to refresh…
My ZSE18 Motion Sensor Shows Offline in Hubitat
If your ZSE18 is showing up as “offline” in Hubitat, it could indicate a range or configuration problem. You should be able to resolve the issue Z-Wave Network Repair. Check to see if your Hubitat hub is up-to-date on its platform version. Once you’ve checked, you can run the Z-Wave Repair to refresh your Z-Wave mes…
Can't Add My ZEN32 Scene Controller to Hubitat
Inclusion doesn't always work on the first try - if that's the case with your ZEN32 Scene Controller, you should try excluding it! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 7…
