My ZSE18 Motion Sensor is Offline in HomeSeer
Missing motion reports? Scenes failing to activate? This suggests a possible connectivity issue between the ZSE18 and your HomeSeer hub. Check out these quick troubleshooting steps if your ZSE18 is unavailable, shows as offline, or is not reporting correctly. When connected to the hub through the standard Z-Wave mes…
Can't Add My ZEN53 DC Motor Controller to HomeSeer
Having an issue adding your ZEN53 DC Motor Controller to HomeSeer? Exclusion is the place to start! This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status The exclusion process simply acts as a soft reset and can be done even if you haven't paired…
ZST39: Common Issues and Troubleshooting Tips
At its core, a Z-Wave stick is a simple piece of hardware equipped with a Z-Wave chip that acts as a radio transmitter. This device enables communication between your computer or hub and your Z-Wave devices, serving as a bridge for transmitting and receiving commands within your smart home network. Our team at Zooz i…
Z-Wave Stick & Home Assistant: Troubleshooting and Support
Home Assistant is a powerful, open-source platform designed for home automation enthusiasts who enjoy full control over their setups. Its flexibility and customization options make it a favorite among advanced users, but it also requires a significant level of technical expertise to configure and manage. The Z-Wave …
My ZEN54 0-10V Dimmer is Offline in HomeSeer
If your ZEN54 is showing offline or is unresponsive to commands from the hub, try the troubleshooting steps below! When connected to the hub through the standard Z-Wave mesh, the ZEN54 has a range of up to 300 feet (line of sight). However, interference from large furniture, thick walls, and metal elements can reduc…
My ZEN37 Wall Remote is Offline in HomeSeer
Try these troubleshooting steps if your ZEN37 Wall Remote is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN37 Wall Remote has a range of up to 200 feet (line of sight), and a range of up to 1 mile when connected via Z-Wa…
My ZEN55 Smoke & CO Detector Bridge is Offline in HomeSeer
If your ZEN55 is showing offline or is unresponsive to commands from the hub, try the troubleshooting steps below! When connected to the hub through the standard Z-Wave mesh, the ZEN55 has a range of up to 300 feet (line of sight). However, interference from large furniture, thick walls, and metal elements can reduc…
Can't Add My ZEN55 Smoke & CO Detector Bridge to HomeSeer
Having an issue including your ZEN55 Smoke and CO Detector Bridge to HomeSeer? Exclusion is the best place to start troubleshooting! This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status The exclusion process simply acts as a soft reset and can b…
My ZSE70 Outdoor Motion Sensor is Unresponsive to My Z-Wave System
Here's what to try if your sensor goes offline or is unresponsive to Z-Wave commands: The ZSE70 Outdoor Motion Sensor has a range of up to 130 ft line of sight and up to 1300 ft with long range enabled on a supporting long range hub. Even so, interference such as large furniture, thick walls, and metal elements can …
Can't Add My ZSE70 Outdoor Motion Sensor to My Z-Wave System
If you're having issues including your ZSE70 Outdoor Motion Sensor to your Z-Wave hub, exclusion is the first thing to try. You can do this even if the sensor has never been included; it's simply a soft Z-Wave reset that tends to resolve most inclusion or configuration issues. Here's how to do it: * Bring the sens…
