There is No LED Activity and My ZEN53 DC Motor Controller is Unresponsive
So you've installed the ZEN53 DC Motor Controller, but there is no LED activity, and the device is unresponsive? Please check out the troubleshooting steps below. * Start by ensuring you have restored power to the unit at the breaker panel, following the completion of the installation. * Ensure the device is con…
My ZEN37 Wall Remote is Unresponsive in My Z-Wave System
Connectivity issues? There are a few reasons a device can drop offline or become unresponsive. Check out the troubleshooting steps below! * The ZEN37 Remote Switch has a range of up to 250 feet line of sight - but this range can be shortened by interferences like glass or metal elements, thick walls, or large fur…
My ZEN37 Wall Remote is Unresponsive to Home Assistant
Are you finding your ZEN37 Wall Remote unresponsive to Z-Wave commands? We've compiled a list of troubleshooting steps below! Your Wall Remote is an 800-Series Z-Wave device that has a range of up to 250 feet (line of sight). With that said, interferences like large furniture, thick walls, and metal elements can sho…
My ZEN54 0-10V Dimmer Shows No Connection on My Z-Box Hub
Is your ZEN54 0-10V Dimmer showing "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently avai…
There is No LED Activity and My ZEN37 Wall Remote is Unresponsive
Make sure the battery tabs have been removed in order to power your Wall Remote. You'll want to use the included triangle tool to gently open the remote and access the batteries. If you remove the battery tabs and see no LED activity whatsoever, make sure the batteries are oriented properly. If you find the remot…
Can't Add My ZEN37 Wall Remote to Home Assistant
If you're having issues including your Wall Remote to Home Assistant, exclusion is the first thing to try. It may sound counter-intuitive, but excluding a device is simply a soft, hub-based reset that resolves most inclusion or configuration issues. A device doesn't need to be included first to be able to be exclude…
My ZAC38 Range Extender Shows Offline in Hubitat
If your ZAC38 Range Extender is powered and included to Hubitat, but is showing as offline, then this points to a range, interference, or connectivity issue. This can occur when a device is out of range, didn’t configure properly when including, or there are too many interferences between the device and the hub. Tryi…
Can't Add My ZEN53 DC Motor Controller To SmartThings
Having trouble including the ZEN53 to SmartThings? Please ensure you have the lua Edge driver installed for the ZEN53, in order for the device to be correctly recognized and configured on SmartThings. If you have the driver installed, try excluding the device before including. The device can be excluded at any tim…
Can't Add My ZEN53 DC Motor Controller to My Z-Wave System
Having an issue including your ZEN53 DC Motor Controller? Let's begin by excluding the unit. Exclusion is also known as "unpairing," "disconnecting," or "removing" a device. This simple process acts as a soft reset that can assist with various configuration or connectivity issues. The ZEN53 doesn't need to be includ…
My ZAC38 Range Extender is Unresponsive to Home Assistant
If your ZAC38 Range extender is powered and included to the hub but it is not responding to Z-Wave commands, try the simple troubleshooting steps below to resolve the issue! While the ZAC38 is a Z-Wave Plus device that has range of up to 400 feet ( line of sight ); interferences like stone, metal, and thick walls ca…
