My ZSE40 4-in-1 Sensor Shows Offline in Hubitat
This is product is discontinued and replaced with ZSE11 . What does that mean? If your ZSE40 4-in-1 sensor’s status is showing as “offline”, it may indicate an issue of range or configuration. A Z-Wave Network Repair may help resolve the issue. You’ll want to start by checking that your Hubitat platform is up-to-…
My ZEN16 MultiRelay is Unresponsive to Home Assistant
Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your MultiRelay is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick walls, and metal elements can shorten range. Ultimately range is determined by the specific stru…
My ZEN06 Smart Plug is Unresponsive to My Z-Wave System
This is product is discontinued and replaced with ZEN04 . What does that mean? If your ZEN06 Smart Plug is connected to your Z-Wave controller but it's not responding to commands or receiving them, then there's probably an issue with range or connectivity. While the ZEN06 Smart Plug has a range of 130 feet, this …
My ZSE42 Water Leak XS Sensor Shows Offline in SmartThings
If your sensor paired successfully but shows offline, it may indicate a range or connectivity issue. You can use the Network Repair feature to refresh your mesh network's connections using the SmartThings app. It will help the hub find a more efficient route to the sensor. See the steps for Network Repair below: …
ZEN32 Scene Controller Range Test Tool
You can test the range of your ZEN32 Scene Controller straight from the device. Just follow the steps below to see if you have good Z-Wave coverage in the location of your switch. Hold the relay button down for 20 seconds until the LED indicator turns solid red, then within 2 seconds click button 4 to enter range te…
My ZEN30 Double Switch Shows Offline in SmartThings
This type of error may indicate a range issue or even a configuration issue. Here are some things to try: Network repair is a helpful feature that allows you to refresh your mesh network's connections, so it's best to start here: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the…
My ZEN30 Double Switch is Unresponsive to My Z-Wave System
If your Double Switch works well manually but you see an error in your hub's interface, this may point to a range or configuration issue. Your Double Switch is a Z-Wave Plus device that has range of 100 feet (line of sight). However, range can be shortened by interferences like floors, walls, metal and glass element…
My ZEN24 Dimmer Switch Shows Offline in SmartThings
This is product is discontinued and replaced with the ZEN74 . What does that mean? As long as your dimmer works fine manually, the Unavailable error usually indicates a range or connectivity issue. You'll need to perform a Network Repair to refresh your mesh network's connections: * Open your SmartThings ap…
My 4-in-1 Sensor ZSE40 is Unresponsive to Home Assistant
This is product is discontinued and replaced with ZSE11 . What does that mean? You've included your sensor to Home Assistant, but it's not updating regularly and/or unresponsive to commands. Here's what to try if your device shows connectivity issues: Your 4-in-1 Sensor is a Z-Wave Plus device that has range of 1…
Recommended Accessories for Your ZSE40 4-in-1 Sensor
This is product is discontinued and replaced with ZSE11 . What does that mean? The 4-in-1 has A LOT of information to send to the hub, let's make sure it has a strong connection to do that! The best way to do that is to have a robust Z-Wave mesh network. If you only have a few Z-Wave devices added to your hub, an…
