My ZEN73 Toggle Switch is Offline in Home Assistant
Trouble controlling your ZEN73 via Z-Wave? Here's what you can try. The 500 line of sight range of your ZEN73 can be affected by interferences like large furniture, thick walls, and metal elements. Ultimately range is determined by the specific structure of your home and the strength of your mesh network. If you're …
My ZEN21 On/Off Switch is Unresponsive to Home Assistant
This is product is discontinued and replaced with ZEN71. What does that mean? Is your switch working manually but you're unable to control it via Home Assistant? Here's what to try if your switch goes offline or is unresponsive to Z-Wave commands: Your switch is a Z-Wave Plus device that has range of 100 feet (l…
My ZEN21 On/Off Switch Shows Offline in Hubitat
Your ZEN21 switch could be out of range or not configured correctly if it is showing “offline” in Hubitat. A Network Repair could help resolve the issue. This is product is discontinued and replaced with ZEN71. What does that mean? Confirm your Hubitat is running on the latest platform version before repairing …
My ZEN31 RGBW Dimmer Shows "Can't Detect Device" in Vera
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Let's try updating neighbors nodes first. The "Can't Detect Device" error message can indicate a connectivity, range, or configuration issue, so Updating Neighbor Nodes can help.This is a useful …
My ZEN77 S2 Dimmer is Offline in Hubitat
If your ZEN77 is showing as “offline” in Hubitat, it may be out of range or not configured properly. The issue could be resolved with a simple Z-Wave Network Repair. You’ll want to check that your Hubitat platform is running on the most up-to-date version first. Once you’ve done that, you can try repairing your netw…
My ZEN71 On/Off Switch is Offline in Hubitat
If your ZEN71 Switch is offline or unresponsive, it could be out of range or experiencing a connectivity issue. Luckily, there are a few things you can try to improve the connection between your switch and hub. Hubitat has a very useful feature for updating your network's connections. This process is called Repair …
My ZEN32 Scene Controller Shows Offline in Vera
ZEN32 not responding to Z-Wave commands? It could be a range or connectivity issue. The next best step after successfully including your Scene Controller is to refresh the connections in your mesh network. You can do this in Vera with a helpful feature called Update Neighbor Nodes. It will help Vera find the most …
My ZEN26 On/Off Switch Shows Offline in Hubitat
An “offline” status in Hubitat could mean your ZEN26 switch is out of range or hasn’t configured properly. Running a Z-Wave Network Repair may solve the problem. First, you’ll want to verify your Hubitat platform is updated to the latest version. Then you can follow these steps to run the repair on your network conn…
My ZEN31 RGBW Dimmer Shows Offline in Hubitat
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? The “offline” status could indicate your device is out of range or didn’t configure properly. Try the steps below to resolve the problem. Once you’ve made sure your Hubitat hub is running on the la…
My ZEN30 Double Switch Shows Offline in Hubitat
There could be a range or configuration issue if your ZEN30 switch is displaying as "offline" in Hubitat A Z-Wave Repair could fix the issue. You’ll want to check that you have the latest version of Hubitat and the latest firmware update installed on your device. If you do, then you can use repair Z-Wave, to refresh…
