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Can't Add the ZEN27 Dimmer to Home Assistant
If you've confirmed your ZEN27 dimmer works well manually but you're having issues including it to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft reset. A device doesn't need to be included first to be able to excluded: * In Home Assistant: open Settings > Devices and Services > …
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Can't Add My ZEN30 Double Switch to Wink
Exclusion is the first thing to try. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have bee…
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Can't Add My ZEN51 Dry Contact Relay to My Z-Wave System
Having an issue including your ZEN51 Dry Contact Relay? Let's begin by excluding the unit. Exclusion can also be referred to as "unpairing," "disconnecting," or "removing" a device. This acts as a soft reset that can assist with various configuration or connectivity issues. The ZEN51 doesn't need to be included in y…
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Can't Add My ZEN73 On/Off Toggle Switch to SmartThings
If you're having trouble adding the ZEN73 to SmartThings, the next thing would be to try exclusion. The process of removing the device from SmartThings can be done even if it was never paired and will act as a reset to help configure the device. However, please note that exclusion before inclusion applies to the 700…
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Can't Add My ZEN77 S2 Dimmer to Hubitat
Can't add the ZEN77 Dimmer to Hubitat? Maybe you need to exclude it first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. ZEN77 Exclusion Steps * Open Hubitat in your Internet browser * Go to Devices * Click on + Add Device in the top ri…
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Can't Add My ZEN16 Multirelay to My Z-Wave System
Your ZEN16 won't include to your Z-Wave system? Start with exclusion! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will …
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Can't Add My ZEN17 Universal Relay to Hubitat
ZEN17 not pairing to Hubitat? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. ZEN17 Exclusion Steps * Open Hubitat in y…
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Can't Add My ZEN25 Double Plug to Hubitat
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Exclude to include? You would be surprised what might work to connect your ZEN25 to your hub. Exclusion serves as a gentle reset to fix various connection and configuration issues, even if the device was never paired s…
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Can't Add the ZEN25 Double Plug to Home Assistant
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? If you're having issues including your Double Plug to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset, and a device doesn't need to be included first to be able to be excluded. Exclu…
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Can't Add My ZEN72 Dimmer to SmartThings
No need to panic if you aren't able to add the ZEN72 Dimmer to SmartThings. There are a few things we can try! If you're seeing inclusion issues with your dimmer, we recommend excluding the switch from the network before giving inclusion another go. Exclusion is a soft reset that can help if your device is experienc…
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