Can't Add My ZEN74 Toggle Dimmer to SmartThings
The best step to take if your ZEN74 Toggle Dimmer won't add, is to exclude it! Exclusion is recommended as the process can help with a variety of inclusion and configuration issues. Your ZEN74 didn't need to be previously included to be able to be excluded. However, please note that exclusion before inclusion applie…
Can't Add My ZEN16 Multirelay to My Z-Wave System
Your ZEN16 won't include to your Z-Wave system? Start with exclusion! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will …
Can't Add My ZEN76 S2 Switch to My Z-Wave System
Let's start by excluding the switch. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been…
Can't Add My ZEN72 Dimmer to SmartThings
No need to panic if you aren't able to add the ZEN72 Dimmer to SmartThings. There are a few things we can try! If you're seeing inclusion issues with your dimmer, we recommend excluding the switch from the network before giving inclusion another go. Exclusion is a soft reset that can help if your device is experienc…
Can't Add My ZEN73 On/Off Toggle Switch to SmartThings
If you're having trouble adding the ZEN73 to SmartThings, the next thing would be to try exclusion. The process of removing the device from SmartThings can be done even if it was never paired and will act as a reset to help configure the device. However, please note that exclusion before inclusion applies to the 700…
Can't Add My ZEN24 Dimmer to Vera
This is product is discontinued and replaced with the ZEN74 . What does that mean? Exclusion is the first thing to try. You can exclude the dimmer even if it was never included since exclusion is a kind of reset. Start by trying to include the dimmer to Vera again. It should be added as a Generic Z-Wave device.…
Can't Add My ZEN17 Universal Relay to Hubitat
ZEN17 not pairing to Hubitat? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. ZEN17 Exclusion Steps * Open Hubitat in y…
Can't Add My ZEN23 Toggle On /Off Switch to Hubitat
This is product is discontinued and replaced with ZEN73 . What does that mean? If you’re having trouble pairing the ZEN23 Switch with Hubitat, the next step is to try exclusion. It might seem like a step in the wrong direction but removing the switch from your hub is possible, even if it’s never been added. An “u…
Can't Add My ZEN30 Double Switch to Wink
Exclusion is the first thing to try. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have bee…
Can't Add My ZEN27 Dimmer to Wink
The first thing to try is resetting the dimmer by excluding it from Wink. Even if the device was never added to Wink successfully, you can still exclude it: 1. Click on Hubs 2. Click on Settings (the three dots in the upper right corner) 3. Click on your hub (most likely named Wink Hub) 5. Scroll down to Set…
