Can't Connect My ZEN21 On/Off Switch to Vera
Try exclusion! Even if your switch was never included, you can still exclude the device from Vera: This is product is discontinued and replaced with ZEN71. What does that mean? First, try adding the switch one more time. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps…
Can't Connect My ZEN21 On/Off Switch to Wink
Inclusion just not working out? Give exclusion a try: This is product is discontinued and replaced with ZEN71. What does that mean? Exclusion is one of the most useful troubleshooting solutions in the Z-Wave world. It acts like a reset, so even if your switch was never added to Wink successfully you'll still be…
Can't Add My ZEN22 Dimmer Switch to Vera
This is product is discontinued and replaced with ZEN72 . What does that mean? Exclusion is the first thing to try. It doesn't just remove devices from your network - it also acts as a reset! Begin by trying to include the dimmer once more, adding it as a Generic Z-Wave device. Once inclusion times out, try the…
Can't Add My ZEN22 Dimmer Switch to My Z-Wave System
This is product is discontinued and replaced with ZEN72 . What does that mean? Exclusion should be your go-to move. Exclusion will essentially reset the device and help with a variety of configuration issues. A device doesn't need to be included to your network to get excluded by your controller. Here's how to do…
Can't Add My ZEN76 S2 Switch to Home Assistant
Not able to include the ZEN76 Switch to Home Assistant? Exclusion can help! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices…
Can't Add My ZEN17 Universal Relay to SmartThings
Having trouble pairing your Universal Relay to SmartThings? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series d…
Can't Add My ZEN16 MultiRelay to Hubitat
Exclusion is always the first thing to try if you're experiencing inclusion issues with your device. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip set…
Can't Add My ZEN30 Double Switch to Hubitat
If your device has difficulties adding to your hub, you could try excluding it first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 seri…
Can't Add My ZEN23 On/Off Switch to Vera
This is product is discontinued and replaced with the ZEN73 . What does that mean? Let's try excluding the switch first. You can exclude a Z-Wave device even if it was never properly included since exclusion acts as a reset. Start by trying to include the switch to Vera again. It should be included as a Generic…
Can't Add My ZEN22 Dimmer Switch to Wink
This is product is discontinued and replaced with ZEN72 . What does that mean? Sometimes you'll have trouble including a device because it's stuck in "configuration limbo." Here's what to try: Exclusion is one of the most useful troubleshooting solutions for Z-Wave devices. It's like resetting the device, so even…
