Can't Add My ZSE42 Water Leak XS Sensor to SmartThings
If your Water Leak Sensor is having trouble being paired, you may need to exclude it first. Even if your ZSE42 XS Sensor was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. 800 series only: Exclusion before inclusion ap…
Can't Add My ZEN71 On/Off Switch to SmartThings
ZEN71 Switch didn't pair on the first try? Let's try exclusion! Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again. The exclusion process is a kind of …
Can't Add My ZEN24 Dimmer to Wink
This is product is discontinued and replaced with the ZEN74 . What does that mean? Exclusion should be your first move. Exclusion is basically a reset, so even if your dimmer was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on Hubs 2. Click on Settings (the three dots …
Can't Add My ZEN31 RGBW Dimmer to My Z-Wave System
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you're having issues adding your device, exclusion is always the first thing to try. "Exclusion" is the general term we use for removing or unpairing a device from your system. Different hubs an…
Can't Add My ZEN30 Double Switch to Home Assistant
You've confirmed your Double Switch works well manually from both the dimmer and relay, but you're having issues including it to Home Assistant. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. Exclusion Steps * In Home Assistant: open Settings …
Can't Add My ZEN71 On/Off Switch to My Z-Wave System
Can't add your ZEN71 Switch? We've got you. You can exclude the switch from your Z-Wave system even if it's never been paired before. It will act as a soft reset and help with any configuration issues. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 se…
Can't Add My ZEN26 On/Off Switch to Vera
Exclusion is our go-to move for all configuration issues. You can exclude a Z-Wave device even if it was never properly included since it's just a type of reset. First, let's try including the switch to Vera again. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps below: 1.…
Can't Connect My ZEN21 On/Off Switch to Vera
Try exclusion! Even if your switch was never included, you can still exclude the device from Vera: This is product is discontinued and replaced with ZEN71. What does that mean? First, try adding the switch one more time. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps…
Can't Add My ZEN22 Dimmer Switch to My Z-Wave System
This is product is discontinued and replaced with ZEN72 . What does that mean? Exclusion should be your go-to move. Exclusion will essentially reset the device and help with a variety of configuration issues. A device doesn't need to be included to your network to get excluded by your controller. Here's how to do…
Can't Add My ZEN22 Dimmer Switch to Vera
This is product is discontinued and replaced with ZEN72 . What does that mean? Exclusion is the first thing to try. It doesn't just remove devices from your network - it also acts as a reset! Begin by trying to include the dimmer once more, adding it as a Generic Z-Wave device. Once inclusion times out, try the…
