Can't Add My ZEN24 Dimmer to Wink
This is product is discontinued and replaced with the ZEN74 . What does that mean? Exclusion should be your first move. Exclusion is basically a reset, so even if your dimmer was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on Hubs 2. Click on Settings (the three dots …
Can't Add My ZSE41 Open | Close XS Sensor to Home Assistant
If you're having trouble including your ZSE41 Open | Close Sensor to Home Assistant, begin by excluding the sensor. Your device can be excluded from Home Assistant even if it has never been successfully included. Exclusion acts as a soft reset to help with any configuration issues. To exclude the ZSE41 from Home Ass…
Can't Add My ZEN34 Remote Switch to Hubitat
Like any other Z-Wave device, the ZEN34 may need help being paired and exclusion is the first thing to try if inclusion didn't work. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. ZEN34 Exclusion Steps * Open Hubitat in your Internet browser …
Can't Add My ZSE42 Water Leak XS Sensor to SmartThings
If your Water Leak Sensor is having trouble being paired, you may need to exclude it first. Even if your ZSE42 XS Sensor was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. 800 series only: Exclusion before inclusion ap…
Can't Add My ZEN72 Dimmer to My Z-Wave System
Dimmer not pairing? Try excluding first! Exclusion will essentially reset the device and help with a variety of configuration issues. A device doesn't need to be included to your network to get excluded by your controller. However, please note that exclusion before inclusion applies to the 700 series and earlier chi…
Can't Connect My ZEN21 On/Off Switch to Vera
Try exclusion! Even if your switch was never included, you can still exclude the device from Vera: This is product is discontinued and replaced with ZEN71. What does that mean? First, try adding the switch one more time. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps…
Can't Add My ZEN26 On/Off Switch to Vera
Exclusion is our go-to move for all configuration issues. You can exclude a Z-Wave device even if it was never properly included since it's just a type of reset. First, let's try including the switch to Vera again. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps below: 1.…
Can't Add My ZEN31 RGBW Dimmer to My Z-Wave System
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you're having issues adding your device, exclusion is always the first thing to try. "Exclusion" is the general term we use for removing or unpairing a device from your system. Different hubs an…
Can't Add My ZEN22 Dimmer Switch to My Z-Wave System
This is product is discontinued and replaced with ZEN72 . What does that mean? Exclusion should be your go-to move. Exclusion will essentially reset the device and help with a variety of configuration issues. A device doesn't need to be included to your network to get excluded by your controller. Here's how to do…
Can't Add My ZEN17 Universal Relay to Home Assistant
Trouble pairing you ZEN17 to Home Assistant? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not…
