My ZEN17 Universal Relay Shows "Can't Detect Device" in Vera
A "Can't Detect Device" error usually points to a range or connectivity issue. The first thing to try if your ZEN17 displays as "can't detect device" in your Vera app is Update Neighbor Nodes. This is a helpful troubleshoot feature in Vera's interface that allows you to refresh the connections between hub and devi…
My ZEN74 Toggle Dimmer is Offline in Home Assistant
If your ZEN74 Dimmer is not responding to Z-Wave commands, you may need to refresh the network. With a range of 500 feet (line of sight), your ZEN74 can still be affected by interferences like large furniture, thick walls, and metal elements. Ultimately range is determined by the specific structure of your home and …
My ZEN76 S2 Switch is Offline in Hubitat
An “offline” status in Hubitat could mean your ZEN76 switch is out of range or hasn’t configured properly. Running a Z-Wave Network Repair may solve the problem. First, you’ll want to verify your Hubitat platform is updated to the latest version. Then you can follow these steps to run the repair on your network conn…
My ZSE42 Water Leak XS Sensor Shows Offline in Hubitat
Does your ZSE42 Water Leak XS sensor to show up as “offline” in Hubitat? A range or configuration issue could be to blame. Try a Z-Wave Network Repair! Verify that your Hubitat hub is up to date on its platform version. Follow the steps below to run the Z-Wave Repair to refresh your Z-Wave mesh network connections:…
My ZEN73 Toggle Switch is Offline in Home Assistant
Trouble controlling your ZEN73 via Z-Wave? Here's what you can try. The 500 line of sight range of your ZEN73 can be affected by interferences like large furniture, thick walls, and metal elements. Ultimately range is determined by the specific structure of your home and the strength of your mesh network. If you're …
My ZEN32 Scene Controller Shows Offline in Hubitat
If your ZEN32 Scene Controller is connected, but shows as offline in Hubitat, or isn't responding to commands, then there could be a range or configuration issue. In order to fix the issue, you can try to repair the Z-Wave network. You’ll want to check that you have the latest version of Hubitat and the latest firmw…
My ZEN72 Dimmer is Offline in Hubitat
Connectivity issues with your ZEN72 Dimmer? We've got some solutions! There's a few troubleshooting steps you can take to improve the connection between your ZEN72 and Hubitat. You can use Repair Z-Wave, a helpful feature for updating your network's connections. We recommend checking that your Hubitat is running o…
My ZSE41 Open | Close XS Sensor Shows Offline in Home Assistant
Is your ZSE41included to Home Assistant, but unable to update regularly and/or is unresponsive to commands? You may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. Even so, the range is determined by the specific structure of your home and the strengt…
My ZEN22 Dimmer Switch Shows Offline in Hubitat
This is product is discontinued and replaced with ZEN72 . What does that mean? If your ZEN22 switch is showing “offline”, a Z-Wave Network Repair could help resolve any range or configuration issues it could be experiencing. Check if your Hubitat hub has the latest platform version installed before running the Z-…
My ZSE41 Open | Close XS Sensor Shows Offline in SmartThings
If your sensor is included but shows offline, it may point to a range or connectivity issue. You can use the Network Repair feature to refresh your mesh network's connections using the SmartThings app. See the steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub under Devi…
