In case of configuration issues, try factory resetting your ZSE44 sensor. When to try a factory reset: * You have already attempted to exclude the sensor from your network * It does not respond to either manual or Z-Wave control The hard reset returns the device to its factory defaults, erasing all custom setti…
The LED indicator on your ZEN15 Power Switch should light up as soon as you plug it in. If you've already plugged it into a receptacle and see no LED activity whatsoever, we'd first recommend moving it to a different receptacle to rule out any grounding issues. If the receptacle is powered and working fine, try per…
If your ZEN04 Smart Plug is unresponsive to Z-Wave and manual commands, then it's time to try a factory reset. A hard reset will restore the device to factory settings and erase all customization and recorded activity. First, make sure the plug is powered, then follow the steps below: * Click the Z-Wave butto…
A factory or hard reset is a good idea if your ZAC36 is not responding to any type of command. If excluding the device from your Z-Wave network did not help, then it's time to try a factory reset. A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults. Make sur…
A factory reset could help with any configuration issues your ZEN21 could be experiencing. This is product is discontinued and replaced with ZEN71. What does that mean? If you've already tried excluding the device from your network, and your ZEN21 Switch is unresponsive to manual and Z-Wave control, then a fact…
This is product is discontinued and has been replaced by the ZSE50 Siren & Chime : What does that mean? Documentation for the new ZSE50 Siren & Chime can be found here: ZSE50 Knowledge Base Try hard reset if your device is unresponsive to button presses, the LED indicator isn't flashing at all, or if it seems …
A factory reset is a good idea if your sensor is unresponsive to commands or shows no LED activity no matter what you try. You can reset your ZSE11 Q Sensor to factory settings by making sure the sensor is powered, then pressing and holding the Z-Wave button for at least 20 seconds . The LED indicator will start fl…
Having issues with your stick? Looking to clear the device and restore it to factory settings? The ZST39 800LR can only be reset by the host software while it’s in SerialAPI mode. The device is reset once an appropriate command from the host software is sent to reset the Z-Wave network. There is no way to manually r…
If your ZEN17 is having trouble, a factory reset could help with any configuration issues. If you've already tried excluding the device from your network, and your Universal Relay is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and reco…
Factory reset your ZSE42 sensor in case it's experiencing some kind configuration issue. If you've already tried excluding the Water Leak Sensor from your network, and it is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded acti…