How to Access Advanced Settings for ZEN73 Toggle Switch 700 on SmartThings
You'll be able to have basic control of your ZEN73 out of the box; however, to access the advanced settings for the switch, you will need to install the new custom lua Edge driver. Below are the instructions on how to install and if you haven't added one before, it's an easy process that only takes a few minutes. It…
Can't Add My ZEN77 S2 Dimmer to SmartThings
Exclusion is the best troubleshooting step for any inclusion issues. If you aren't able to include your ZEN77 dimmer to SmartThings, we recommend excluding it from the network first. The process will act as a soft reset to help with any configuration issues, and can be done even if the ZEN77 wasn't in the network be…
How to Add Your ZAC38 800 Z-Wave Range Extender to SmartThings
Adding your ZAC38 Range Extender to SmartThings is quick and easy! We recommend installing the custom lua Edge driver for your ZAC38 so you can take advantage of the advanced settings of the device as well. It's best to add your Range Extender from the target location to establish the best route from the hub on d…
My ZEN17 Universal Relay Shows Offline in SmartThings
If your device is showing "offline" or has trouble with Z-Wave commands, it could mean there's an issue with range or configuration. The first thing to try would be a network repair. Network repair is a helpful feature that allows you to refresh your mesh network's connections. The hub forms any communication path…
My ZEN73 On/Off Toggle Switch Shows Offline in SmartThings
If your ZEN73 works manually, but shows offline or disconnects from SmartThings, you may need to repair the mesh network! In the SmartThings app, you'll find a feature called Repair Z-Wave Network . A network repair will help refresh your mesh network's connections and help the hub find the most efficient communica…
Can't Add My ZSE41 Open | Close XS Sensor to SmartThings
Inclusion issues aren't unusual in the world of Z-Wave, but they can be solved! Give exclusion a try. Even if your Open|Close XS Sensor was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. Here are the steps to try exclu…
Can't Add My ZEN73 On/Off Toggle Switch to SmartThings
If you're having trouble adding the ZEN73 to SmartThings, the next thing would be to try exclusion. The process of removing the device from SmartThings can be done even if it was never paired and will act as a reset to help configure the device. However, please note that exclusion before inclusion applies to the 700…
My ZEN76 S2 Switch Shows Offline in SmartThings
Trouble keeping your ZEN76 Switch connected? Let's try to repair the mesh network! Your SmartThings hub has many useful features, including one called Repair Z-Wave Network . A network repair helps refresh your SmartThings network's connections and helps the hub find the most efficient communication routes to each …
Can't Add My ZEN51 Dry Contact Relay to SmartThings
Having trouble including your ZEN51 Dry Contact Relay? Excluding the device may help. Even if your ZEN51 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Important Note : A steady, blinking green is the standard state for…
Can't Add My ZEN72 Dimmer to SmartThings
No need to panic if you aren't able to add the ZEN72 Dimmer to SmartThings. There are a few things we can try! If you're seeing inclusion issues with your dimmer, we recommend excluding the switch from the network before giving inclusion another go. Exclusion is a soft reset that can help if your device is experienc…
