My ZEN25 Double Plug is Unresponsive to My Z-Wave System
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Got your Double Plug connected but it's not responding to your app, updating status, or shows that it's offline? This points to a connectivity issue that may be an easy fix: The Double Plug is a Z-Wave Plus device that…
There is No LED Activity and My ZEN25 Double Plug is Unresponsive
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Plug the ZEN25 Double Plug into a grounded 110VAC receptacle. Click the Z-Wave button once to turn on the left outlet, and double-click it to turn on the right outlet. At this point should see the LED indicators turn o…
ZEN25 Double Plug & Compatible Hubs
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Will the S2 Double Plug ZEN25 work with my hub? Last time we checked, the Double Plug worked great with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * Fibaro Home Center 2 * Fibaro…
Can't Add My ZEN25 Double Plug to My Z-Wave System
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Exclusion is the first thing to try. By "exclusion" we refer to the removal of a device from your Z-Wave system. Different systems have different terms for the same action, so it never hurts to clarify! Exclusion is al…
How to Add Your ZEN25 Double Plug to Your Z-Wave System
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? It goes by many names, but we use the word "inclusion" for the process of adding or pairing a device to your Z-Wave system. You can include the Double Plug using auto-inclusion or manual inclusion. Here's how to includ…
ZEN25 Double Plug Specs
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Here are the technical details for the S2 Double Plug ZEN25: * Z-Wave Signal Frequency: 908.42 MHz * Power: 120 V * Maximum Load: 10 A TOTAL (between both outlets) * USB Charging Port Power: 5V up to 2.1 A *…
Can't Add My ZEN25 Double Plug to SmartThings
Exclusion should be your go-to move anytime you have trouble adding any Z-Wave device. Give exclusion a try if you've attempted to include the plug , but you're seeing configuration issues or are generally unable to add the device to SmartThings. Exclusion is a Z-Wave reset that can help with these types of issues.…
How Do I Perform Hard Reset on My ZEN25 Double Plug?
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? If you've plugged in your ZEN25 Double Plug and find that it's unresponsive to Z-Wave and manual commands, hard reset may help the issue. Just click-click-click’n’hold the Z-Wave button for at least 10 seconds to res…
How to Access Advanced Settings for My ZEN25 Double Plug on SmartThings
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? SmartThings has disbanded support for the previous groovy-based device handlers, as they have transitioned to the new lua platform . We have ensured that you can still access your device's advanced settings! We have c…
How to Add Your ZEN25 Double Plug to SmartThings
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Follow the instructions below to set-up your ZEN25 Double Plug in no time! You'll need to install the lua Edge driver for the ZEN25 to be properly recognized. If you haven't added an Edge driver, don't worry! The drive…
