My ZEN16 Multirelay Shows "Can't Detect Device" in Vera
A "Can't Detect Device" error suggests a range or connectivity issue. If the ZEN16 displays as "can't detect device" in your Vera app, try to resolve the issue by using Update Neighbor Nodes. This is a helpful feature in Vera's interface that allows you to refresh the connections between hub and the devices and sh…
How to Separate the Sw Inputs from the Relay Outputs on the ZEN16 700 VER 2.0 & 800 VER 3.0
The new ZEN16 700 VER 2.0 and the ZEN16 800 VER 3.0 come with some additional functionality not available on the previous hardware VER 1.0. Based on your valuable feedback, we've refined the ZEN16 to offer a distinct advantage: separating Sw inputs from Relay outputs, unlocking boundless opportunities. You can now u…
Why is My ZEN16 MultiRelay Not Recognized by Wink?
Unfortunately, Wink doesn't provide blanket compatibility for all multi-channel devices. The MultiRelay shows up as a single device in Wink so it only allows you to control all of the 3 relays at the same time. Individual control of the relays is not possible through Wink's sytem. If you were planning on using the M…
My ZEN16 Multirelay is Unresponsive to My Z-Wave System
Is your Multirelay not responding to Z-Wave commands? It may be out of range or experiencing interference. The ZEN16 has a range of up to 150 feet (line of sight). Please remember, the range is determined by the specific structure of your home and the strength of your mesh network. Interferences like large furniture…
Can't Add My ZEN16 Multirelay to My Z-Wave System
Your ZEN16 won't include to your Z-Wave system? Start with exclusion! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will …
My ZEN16 MultiRelay Shows Offline in Hubitat
If your ZEN16 is showing "offline" in Hubitat, this could indicate an issue with range or configuration. Here's what to try first: Check first that your Hubitat platform version is up-to-date. If it is, then you can use r epair Z-Wave, which is a feature that refreshes your mesh network's connections. Here are the…
Can't Add My ZEN16 MultiRelay to Vera
Exclusion should be your first move for all inclusion issues. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not excl…
How to Access Advanced Settings for ZEN16 Multirelay on Home Assistant
You can customize the ZEN16 in a variety of ways through the advanced settings! The ZEN16 is integrated with the latest JS integration of Home Assistant , which means you should have access to all of the advanced settings once you have successfully included the Multirelay. If you aren't on the JS integration yet, H…
My ZEN16 MultiRelay Shows Offline in SmartThings
If your device is showing "offline" this could mean there's an issue with range or configuration. Here's what to try first: Network repair is a helpful feature that allows you to refresh your mesh network's connections. See the instructions below: * Open your SmartThings app and locate your SmartThings hub unde…
How to Change the Advanced Settings for Your ZEN16 MultiRelay in Vera
Your MultiRelay can be customized using more than 14 different parameters. Play around with switch types for each relay, built-in auto on/off timers, LED indicator behavior and more. Below is the process to change parameters in your Vera interface; we show you how to customize LED indicator control as an example. …
