How Do I Perform Hard Reset on My ZEN77 Dimmer?
Hard reset can assist with assorted configuration and communication issues. Try a hard reset if your dimmer is not responsive to Z-Wave commands, especially if you already gave exclusion a try without success. * Press and hold the lower paddle for 10 seconds or more until the LED indicator starts blinking. *…
How Do I Perform Hard Reset on My ZEN34 Remote Switch?
If your ZEN34 is having trouble, a factory reset could help with any configuration issues. If you've already given exclusion a try, and your Remote Switch is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning …
My Device Keeps Going Offline
If your Zooz product joined the hub and has initially worked well but now shows as disconnected or offline, there may be some network issues causing this behavior. Let's try the most effective strategies to troubleshoot connectivity problems. 1. ADD A Z-WAVE SIGNAL REPEATER If a device keeps going offline, it usu…
How Do I Perform Hard Reset on My ZEN15 Power Switch?
We recommend a factory reset if the ZEN15 Power Switch is unresponsive when controlled manually or via Z-Wave. Just plug the device into a grounded receptacle and press and hold the Z-Wave button for at least 20 seconds. You should see the LED indicator flash orange and then stay solid orange for 2 seconds as indi…
How Do I Perform Hard Reset on My ZSE29 Outdoor Motion Sensor?
This is product is discontinued and replaced with ZSE70 . What does that mean? Reset is a good move if your sensor is unresponsive to commands or shows no LED activity no matter what you try. Before resetting the ZSE29, please verify which version of the device you have (printed on the back of the sensor): …
How Do I Perform Hard Reset on My ZEN25 Double Plug?
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? If you've plugged in your ZEN25 Double Plug and find that it's unresponsive to Z-Wave and manual commands, hard reset may help the issue. Just click-click-click’n’hold the Z-Wave button for at least 10 seconds to res…
How Do I Perform Hard Reset on My ZEN20 Power Strip?
Reset is a good move if your ZEN20 Power Strip is unresponsive to commands or shows no LED activity whatsoever. Click-click-click’n’hold the CH1 button for at least 10 seconds to reset your ZEN20 Power Strip to factory settings. All of the LED indicators should flash to confirm a successful reset. If you don't rece…
How Do I Perform Hard Reset on My ZSE18 Motion Sensor?
This type of reset is a nifty trick if you find your device is unresponsive in any way. LED indicator not behaving the way it should? Sensor not updating even after waking it up manually? Or do you just want to clear the device of all custom settings and recorded activity? Hard (aka "Factory") reset is the way to go…
My Z-Wave Device Won't Add To The Hub
There are a few reasons why you may be having issues pairing your new Z-Wave device to the hub. Below we list the most common causes and how to address them so you can join your product to the network quickly and start using it in no time! 1. THE DEVICE IS ALREADY ADDED TO A Z-WAVE NETWORK CAUSE: How could a b…
How Do I Perform Hard Reset on My ZEN30 Double Switch?
Hard reset can help with a variety of configuration issues. It's also a good idea to try reset if your Double Switch is unresponsive to manual or Z-Wave commands, especially if you already gave exclusion a try without any luck. To reset the Double Switch: * Press and hold the lower paddle on the dimmer for at le…
