Can't Add My ZAC36 Titan Valve Actuator to Ring
If your ZAC36 has trouble being added or included to your Ring base station, give exclusion a try first! 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then…
Can't Add My ZEN05 Outdoor Smart Plug to Home Assistant
Having issues including the ZEN05 Outdoor Smart Plug to Home Assistant? Let's try excluding it first! The best part: a device doesn't need to be included first to be excluded - and it'll help with any configuration or connectivity issues! Exclusion Instructions * In Home Assistant: open Settings > Devices and …
Can't Add My ZEN06 Smart Plug to Home Assistant
This is product is discontinued and replaced with ZEN04 . What does that mean? Having issues including the ZEN06 to Home Assistant? Try exclusion, which acts as a soft reset for the device. You can exclude a device from Home Assistant even if it has never successfully been included. Here's how to do it: * In …
Can't Add My ZEN52 Double Relay to Vera
Are you unable to pair your ZEN52 Double Relay with Vera? Excluding the device may help! This procedure acts as a soft reset to help with any configuration or inclusion issues. Important Note : A steady, blinking green is the standard state for the device; as long as the unit has power, it will blink green at a st…
Can't Add My ZEN05 Outdoor Smart Plug to My Z-Wave System
Having issues including the ZEN05? Start with exclusion, also known as removing or unpairing. Different systems have different terms for the same action, so it never hurts to clarify! Exclusion acts as a soft reset for the device and can even be done if the plug has never successfully been included. It can assist wi…
Can't Add My ZEN05 Outdoor Smart Plug to Hubitat
Exclude to include? You would be surprised what might work to connect your ZEN05 Outdoor Smart Plug to your hub. Exclusion is another name for a soft reset, which helps to fix various connectivity and configuration issues. It can even be done if the device has never paired successfully to any hub. Once Hubitat confi…
Can't Add My ZEN55 Smoke & CO Detector Bridge to My Z-Wave System
Unable to include your ZEN55 Smoke & CO Detector Bridge? It may sound counter-intuitive, but the best and simplest resolution is a process called exclusion. Exclusion is another name for "unpairing," "disconnecting," or "removing" a device. This simple process acts as a soft Z-Wave reset that can assist with various…
Can't Add My ZEN14 Outdoor Double Plug to SmartThings
Are you having issues including the Double Plug to SmartThings? Give exclusion a try! Exclusion acts as a soft reset for the device and can even be done even if your ZEN14 was never added to the network. The process can help with any inclusion or configuration issues. 800 series only: Exclusion before inclusion a…
Can't Add My ZEN73 On/Off Toggle Switch to Hubitat
Not able to include the ZEN73 to Hubitat? It's time to try exclusion! Removing the switch from your hub is possible, even if it’s never been added. An “unknown” device will be excluded and you can then try to include it again. Just make sure your Hubitat is running on the latest version first. However, please not…
Can't Add My ZAC38 Range Extender to Hubitat
Can't include the ZAC38 Range Extender to Hubitat? Exclusion is the best place to start! Excluding the Range Extender from Hubitat may help with any connection or configuration issues. It can be done at any time, even if the device has never been added to the hub’s network. Before going through the removal process, …
