My ZEN06 Smart Plug is Unresponsive to Home Assistant
This is product is discontinued and replaced with ZEN04 . What does that mean? Do you have manual control of the ZEN06, but you're unable to control it via Home Assistant? Try the steps below: Interferences like large furniture, thick walls, and metal elements can shorten range. Ultimately, the range is determine…
My ZSE41 Open | Close Sensor Is Not Reporting Reliably To My Hub
So you have your ZSE41 Open | Close sensor installed and included to the hub, but you're not seeing accurate reports? Does your sensor seem to be stuck on open or closed status, or does it seem to be missing reports? We've got you covered with the best troubleshooting steps you can take before reaching out to our sup…
My ZEN05 Outdoor Smart Plug is Unresponsive to My Z-Wave System
Is your ZEN05 plugged in but not responding to your app, updating status, or showing that it's offline? This suggests a connectivity issue: The Outdoor Smart Plug is a 700 series Z-Wave Plus device that has range of 300 feet (line of sight). Even so, interferences like thick walls, large furniture, and metal or glas…
My ZEN14 Outdoor Double Plug is Unresponsive to Home Assistant
Are you able to control the ZEN14 Outdoor Double Plug manually, but it is unresponsive to Z-Wave commands? Try the troubleshooting steps below! Your ZEN14 Outdoor Double Plug is a Z-Wave Plus device that has range of up to 300 feet (line of sight); however, interferences like large furniture, thick walls, and metal …
My ZEN14 Outdoor Double Plug Shows Offline in Hubitat
Range, interference, or configuration issues may be the root cause of your ZEN14 Outdoor Double Plug showing as “offline” in Hubitat. An easy place to start is with is Z-Wave Network Repair. Ensure your Hubitat platform version is up-to-date first. Next, use Z-Wave Repair to refresh your mesh connections. Follow the…
My ZEN51 Dry Contact Relay Shows Offline in Vera
Is your ZEN51 Dry Contact Relay failing to respond to Z-Wave commands? It could be a range or connectivity issue. After ensuring your ZEN51 Dry Contact Relay was included successfully, the next best step is to refresh the connections in your mesh network. Utilize the Update Neighbor Nodes feature in Vera. It will …
My ZSE41 Open | Close XS Sensor Shows Offline in Hubitat
A range or configuration issue could cause your ZSE41 Open|Close XS sensor to show up as “offline” in Hubitat. Try a Z-Wave Network Repair! Ensure your Hubitat hub is up to date on its platform version. Follow these steps to run the Z-Wave Repair to refresh your Z-Wave mesh network connections: * Open Hubitat …
My ZEN52 Double Relay Shows Offline in SmartThings
If inclusion was initially successful, but your ZEN52 Double Relay shows offline in SmartThings, it may indicate a range or connectivity issue. Network Repair can be used to refresh your mesh network's connections using the SmartThings app. This helps the SmartThings hub find a more efficient route to the relay. …
There is No LED Activity and My ZEN52 Double Relay is Unresponsive
Have you installed the ZEN52 Double Relay, but there is no LED activity, and the relay is unresponsive? Please check the list below. * First, check that you have restored power to the unit at the breaker panel, following the completion of the installation. * Ensure the device is connected to an electric power …
My ZEN51 Dry Contact Relay Shows Offline in Hubitat
If Hubitat shows your ZEN51 Dry Contact Relay as “offline," it may suggest a range or configuration issue. A Z-Wave Network Repair may be the solution! Ensure your Hubitat hub is up to date on its platform version. Next, utilize the steps below to run the Z-Wave Repair to refresh your Z-Wave mesh network connections…
