Can't Add My ZEN23 On/Off Switch to Home Assistant
This is product is discontinued and replaced with the ZEN73 . What does that mean? If you're having issues including your switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to excluded. Here's how to do it: * In …
How to Add Your ZEN23 On/Off Switch to Vera
This is product is discontinued and replaced with the ZEN73 . What does that mean? Once you've established your switch works at 100% when operated manually, let's add it to your Vera network! 1. Select the Devices tab in your Vera app. Then click on the gray " + Add Device " button 2. Choose Generic Z-Wave De…
I've Wired Up My ZEN23 On/Off Switch but There's No Manual Control
This usually indicates an issue with the wiring. Let's figure it out together: This is product is discontinued and replaced with the ZEN73 . What does that mean? Here's our general wiring guide for Zooz Ver 2.0 switches; the same single pole and multi-point wiring applies regardless if you have an on/off swi…
How to Add Your ZEN23 On/Off Switch to Wink
This is product is discontinued and replaced with the ZEN73 . What does that mean? You'll be able to control it remotely out of the box and add it to custom Robots. However, you won't be able to customize the switch with its advanced setting - this is a limitation in Wink's interface. The same applies for other Z…
Can't Add My ZEN23 On/Off Switch to Vera
This is product is discontinued and replaced with the ZEN73 . What does that mean? Let's try excluding the switch first. You can exclude a Z-Wave device even if it was never properly included since exclusion acts as a reset. Start by trying to include the switch to Vera again. It should be included as a Generic…
Can't Add My ZEN23 On/Off Switch to Wink
This is product is discontinued and replaced with the ZEN73 . What does that mean? Exclusion is the first thing to try if you're unable to include your switch to Wink. Exclusion is just like a reset, so even if your switch was never added to Wink successfully you'll still be able to exclude the unit: 1. Click on…
My ZEN23 On/Off Switch is Unresponsive to My Z-Wave System
This is product is discontinued and replaced with the ZEN73 . What does that mean? If your switch works well manually but Z-Wave control isn't there, it may be a connectivity or range issue. Your Zooz switch is a Z-Wave Plus device that has range of 100 feet (line of sight). However, range can be shortened by int…
ZEN23 On/Off Toggle Switch & Compatible Hubs
This is product is discontinued and replaced with ZEN73 . What does that mean? Will the ZEN23 On Off Toggle Switch work with my hub? The switch works great with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * 2GIG (no advanced settings available) * ADT Pulse (no advanced setti…
Can't Add My ZEN23 On/Off Switch to My Z-Wave System
This is product is discontinued and replaced with the ZEN73 . What does that mean? Let's start by excluding the switch from your system. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to th…
Ground Wire Won't Stay in the Terminal on My Toggle Switch
If you're having issue inserting the ground wire into the ground terminal so that it holds, here's what to try: This issue will be addressed in the new upcoming version of Zooz switches, where the shape and size of the metal plaque will be altered to better accommodate the ground wire. That being said, we've been a…
