Can't Add My ZEN76 S2 Switch to SmartThings
Can't add the ZEN76 S2 Switch to SmartThings? Don't panic - just exclude! If you're seeing inclusion issues with your ZEN76 switch, we recommend excluding it from the network first before giving inclusion another try. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be abl…
My ZEN34 Remote Switch Shows Offline in SmartThings
If your ZEN34 is paired but isn't responding to Z-Wave commands, then it could be out of range or experiencing some kind of connectivity issue. The hub may not have found the most efficient communication route to the ZEN34, especially if the device was paired near the hub and then moved away. Network repair can help…
How to Access Advanced Settings for My ZSE41 Open | Close XS Sensor on SmartThings
With the SmartThings transition to a new platform (the lua platform ), the original Groovy custom device handlers are no longer supported. We have created new custom Edge drivers specifically for the lua platform. Please follow the instructions on how to install the driver. If you haven't added one before, it's a s…
How to Access Advanced Settings for the ZEN14 Double Outdoor Plug on SmartThings
You'll have access to the ZEN14's advanced settings once the Edge driver is installed on your hub. Please install the driver before you include your plug to SmartThings for best results. Below are the instructions on how to install the new custom lua Edge driver. The process is very straightforward and only takes a …
How to Access Advanced Settings for the ZEN74 Toggle Dimmer on SmartThings
Going forward, you will need to install the new custom Edge driver to access the advanced settings for the ZEN74 Dimmer! Below are the steps for how to install the lua Edge driver. If you haven't added one before, it's an easy process that only takes a few minutes. It will let you fully customize your ZEN74's settin…
My ZEN16 MultiRelay Shows Offline in SmartThings
If your device is showing "offline" this could mean there's an issue with range or configuration. Here's what to try first: Network repair is a helpful feature that allows you to refresh your mesh network's connections. See the instructions below: * Open your SmartThings app and locate your SmartThings hub unde…
How to Access the Advanced Settings for Your ZEN52 Double Relay in SmartThings
SmartThings is transitioning to a new platform (the lua platform ) which makes the old Groovy custom device handlers unusable, but you'll still be able to access your ZEN52's advanced settings. We created new custom Edge drivers for the lua platform. Below are the instructions on how to install and if you haven't a…
How to Add Your ZEN52 Double Relay to SmartThings
The Double Relay will work great with SmartThings out of the box. To fully customize your device and access the advanced settings, follow the instructions here to install the custom lua Edge driver for the ZEN52. Here is how to quickly add it to your hub: Important Note : A steady, blinking green is the standa…
How to Access Advanced Settings for My ZAC36 Valve Actuator on SmartThings
To change any advanced settings for the Titan Valve Actuator, you'll need to install the Edge driver on your hub. Please complete the process before you include your Actuator to SmartThings for best results. Below are the instructions on how to install the new custom lua Edge driver for this model. It only takes a f…
How To Program Scene Control On Your Zooz Light Switches In SmartThings
The scene control functionality is available on SmartThings only if you're using a custom driver for your Zooz switches. You only have to install one custom driver for any wall switch or dimmer model on SmartThings and you only need to do it once, regardless of how many switches you're going to add. Simply follow th…
