My ZEN16 MultiRelay is Offline in HomeSeer
Experiencing connectivity issues between the ZEN16 and your HomeSeer hub? Try these troubleshooting steps if your ZEN16 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN16 Relay has a range of up to 150 feet (line of sig…
How to Access the Advanced Settings for ZEN72 Dimmer on HomeSeer
The ZEN72 provides numerous customization options to suit your smart home needs! This flexibility ensures that you can fine-tune your ZEN72 switch to fit seamlessly into your smart home ecosystem, offering the convenience and functionality you're looking for. Zooz products are officially integrated with the Z-Wave P…
My ZEN20 Power Strip is Offline in HomeSeer
On/off status not displaying properly, scenes failing to run or reports not being received? This can point to a connectivity issue between the ZEN20 and your HomeSeer hub. Check out the troubleshooting steps below if your ZEN20 Power Strip is unavailable, shows as offline, or is unresponsive to commands via HomeSeer.…
Can't Add My ZEN73 Toggle Switch to HomeSeer
If you're having trouble adding your ZEN73 On/Off Switch to HomeSeer, exclusion is the first thing to try. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN73 to HomeSeer or another Z-Wave network before. However, please note that exclusion before inclusion applies to the…
Can't Add My ZEN05 Outdoor Smart Plug to HomeSeer
It might not sound logical, but if you're having trouble adding your ZEN05 Outdoor Smart Plug to HomeSeer, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN05 to HomeSeer or another Z-Wave network before. Zooz products are officially…
How to Access the Advanced Settings for ZEN77 Dimmer on HomeSeer
The ZEN77 offers a wide range of customization options to meet your smart home needs! This flexibility allows you to fine-tune your ZEN77 dimmer, ensuring it integrates seamlessly into your smart home ecosystem, providing the convenience and functionality you desire. Zooz products are officially integrated with the …
My ZEN05 Outdoor Smart Plug is Offline in HomeSeer
Scenes failing to run or reports not being received? This is indicative of a potential connectivity issue between the ZEN05 and your HomeSeer hub. Take a peek at the quick troubleshooting steps below if your ZEN05 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hu…
Can't Add My ZEN32 Scene Controller to HomeSeer
If you're having trouble adding your ZEN32 Scene Controller to HomeSeer, you may need to try exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier…
My ZEN73 On/Off Toggle Switch is Offline in HomeSeer
Switch still working manually but is unavailable, shows as offline, or is unresponsive to commands via HomeSeer? Try the troubleshooting steps below to resolve the issue. When connected to the hub through the standard Z-Wave mesh, the ZEN73 Toggle Switch has a range of up to 200 feet (line of sight) and up to 1 mile…
How to Program Scene Control on Your Zooz Light Switches on HomeSeer
Central scene programming allows a Z-Wave device (usually a controller like a switch or remote) to send scene activation commands to the hub or gateway. The hub interprets these commands and determines what actions to take. This method requires the Z-Wave hub or controller to process the commands and execute the au…
