How to Connect Your ZEN21 On/Off Switch to Home Assistant
Before including the switch to your network, confirm that it works manually without issue. This is product is discontinued and replaced with ZEN71. What does that mean? Once you've determined that the switch works fine as a manual light switch, it's time to add it to your Home Assistant network. Here's how to d…
Can't Connect My ZEN21 On/Off Switch to Vera
Try exclusion! Even if your switch was never included, you can still exclude the device from Vera: This is product is discontinued and replaced with ZEN71. What does that mean? First, try adding the switch one more time. It should be included as a Generic Z-Wave device. Once inclusion times out, try the steps…
Can't Connect My ZEN21 On/Off Switch to Wink
Inclusion just not working out? Give exclusion a try: This is product is discontinued and replaced with ZEN71. What does that mean? Exclusion is one of the most useful troubleshooting solutions in the Z-Wave world. It acts like a reset, so even if your switch was never added to Wink successfully you'll still be…
My ZEN21 On/Off Switch is Unresponsive to My Z-Wave System
Here's what to try if your switch goes offline or is unresponsive to Z-Wave commands: This is product is discontinued and replaced with ZEN71. What does that mean? Your ZEN21 On/Off Switch is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick wall…
How to Add Your ZEN21 On/Off Switch to Hubitat
Hubitat officially integrated the ZEN21 On/Off Switch, so it will pair with your hub without any additional setup required. This is product is discontinued and replaced with ZEN71. What does that mean? If you have a Hubitat C-7 hub , your S2 security level should be marked as S2 Unauthenticated during inclus…
I've Wired Up My ZEN21 On/Off Switch but There's No Manual Control
It's possible that something about the wiring can be improved. This is product is discontinued and replaced with ZEN71. What does that mean? Go here for our general wiring guide for Zooz Ver 2.0 switches. If you have the switch installed in a multi-point set-up like a 3-way , 4-way , or 5-way , make sure to…
My ZEN21 On/Off Switch Shows Offline in Wink
If your switch goes Offline, this usually points to a connectivity issue. Here's what to try: This is product is discontinued and replaced with ZEN71. What does that mean? Network Discovery is the first way to go! This is a feature in Wink's app that allows you to refresh the connections between hub and device…
How to Connect Your ZEN21 On/Off Switch to Vera
You've got your switch wired up and working locally. Now it's time to add it to your Vera: This is product is discontinued and replaced with ZEN71. What does that mean? 1. Select the Devices tab in your Vera app. Then click on the gray " + Add Device " button 2. Choose Generic Z-Wave Device from the device…
How Do I Perform Hard Reset on My ZEN21 On/Off Switch?
A factory reset could help with any configuration issues your ZEN21 could be experiencing. This is product is discontinued and replaced with ZEN71. What does that mean? If you've already tried excluding the device from your network, and your ZEN21 Switch is unresponsive to manual and Z-Wave control, then a fact…
How to Connect Your ZEN21 On/Off Switch to Wink
Connecting your switch to Wink should be a cinch. Here's more about the inclusion process: This is product is discontinued and replaced with ZEN71. What does that mean? You'll be able to control it remotely out of the box and add it to custom Robots. However, you won't have access to the switch's advanced setti…
