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Showing articles from Troubleshooting tag

My ZEN56 RGBW Dimmer is Unresponsive to HomeSeer

If your ZEN56 RGBW Dimmer is successfully included to your HomeSeer network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the…

Can't Add My ZEN56 RGBW Dimmer to My Z-Wave System

Will the ZEN56 RGBW Dimmer not include to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZEN56 doesn't need t…

Can't Add My ZEN56 RGBW Dimmer to Hubitat

Trouble including the ZEN56 RGBW Dimmer to Hubitat? Exclusion is the best place to start; it's simply a soft reset that prepares your device for inclusion. This can be done even if the device has never been connected to your hub. Exclusion * Open  Hubitat  in your Internet browser * Go to  Devices * Click on  +…

My ZEN56 RGBW Dimmer is Unresponsive to Z-Box

Does your ZEN56 RGBW Dimmer display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unl…

Can't Add My ZEN56 RGBW Dimmer to SmartThings

Having trouble including your ZEN56 RGBW Dimmer? Excluding the device may help. Even if your ZEN56 was never initially added to SmartThings, exclusion simply acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from the SmartThings app: * Ope…

My ZEN56 RGBW Dimmer is Unresponsive to Hubitat

If Hubitat shows your ZEN56 RGBW Dimmer as “offline," it may suggest a range or configuration issue. A Z-Wave Network Repair may be the solution! Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the specific structure of yo…

Can't Add My ZEN56 RGBW Dimmer to HomeSeer

If you're having trouble adding your ZEN56 RGBW Dimmer to HomeSeer, you may need to try exclusion first. This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status. The exclusion process simply acts as a soft reset and can be done even if you haven't …

My ZEN56 RGBW Dimmer is Unresponsive to SmartThings

If your ZEN56 RGBW Dimmer is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Network Repair Steps for Network Repair below: * Open your SmartThings app and locate your SmartThing…

Can't Add My ZEN56 RGBW Dimmer to Z-Box

Inclusion issue with your ZEN56 RGBW Dimmer? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub! …

My ZEN56 RGBW Dimmer is Unresponsive to Home Assistant

If your ZEN56 is powered and successfully included to your Home Assistant network, but you find it is not consistently responding to commands from the hub or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The giv…

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