Can't Add My ZSE42 Water Leak XS Sensor to SmartThings
If your Water Leak Sensor is having trouble being paired, you may need to exclude it first. Even if your ZSE42 XS Sensor was never successfully added to SmartThings, exclusion is a kind of soft reset. It can helps with a variety of inclusion and configuration issues. 800 series only: Exclusion before inclusion ap…
How Do I Perform Hard Reset on My ZEN23 On/Off Toggle Switch?
This is product is discontinued and replaced with ZEN73 . What does that mean? Factory reset your ZEN23 to help with any configuration issues. If you've already tried excluding the ZEN23 switch from your network, and it's unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard res…
How Do I Perform Hard Reset on My ZEN52 Double Relay?
Some ZEN52 Double Relay configuration issues can be resolved by a factory reset. When to perform a factory reset: * You have tried to exclude the relay from your network * It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, returning the device to f…
How Do I Perform Hard Reset on My ZEN73 Toggle Switch?
Trouble with your ZEN73? Resolve any configuration and communication issues with a hard reset. If your toggle switch is not responsive to Z-Wave commands, it may be time to reset it. We recommend trying exclusion first. If that doesn't work, try these steps: * Hold the toggle DOWN for 10 seconds until the LED i…
How Do I Perform Hard Reset on My ZSE44 Temperature | Humidity XS Sensor?
In case of configuration issues, try factory resetting your ZSE44 sensor. When to try a factory reset: * You have already attempted to exclude the sensor from your network * It does not respond to either manual or Z-Wave control The hard reset returns the device to its factory defaults, erasing all custom setti…
How Do I Perform Hard Reset on My ZEN51 Dry Contact Relay?
A factory reset can help resolve some ZEN51 configuration issues. When to perform a factory reset: * You have tried to exclude the relay from your network * It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults…
How Do I Perform Hard Reset on My ZSE43 Tilt | Shock XS Sensor?
A factory reset can help resolve some ZSE43 configuration issues. When to perform a factory reset: * You have tried to exclude the sensor from your network * It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, returning the device to factory default…
My ZEN30 Double Switch Shows Offline in SmartThings
This type of error may indicate a range issue or even a configuration issue. Here are some things to try: Network repair is a helpful feature that allows you to refresh your mesh network's connections, so it's best to start here: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the…
How Do I Perform Hard Reset on My ZEN22 Dimmer Switch?
This is product is discontinued and replaced with ZEN72 . What does that mean? Trouble with your ZEN22 Dimmer? Give a reset a try! If you've already tried excluding the dimmer from your network, and your ZEN22 Dimmer is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset…
How Do I Perform Hard Reset on My ZEN31 RGBW Dimmer?
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? Hard reset can help with a variety of configuration and connectivity issues. You also reset the device's kWh energy use meter if you'd like to refresh the readings. It's also a good idea to try res…
