My ZEN27 Dimmer Switch Shows Offline in SmartThings
It may point to a connectivity or range issue. Here are some things to try: Network repair is a nifty feature in your SmartThings app that allows you to refresh your mesh network's connections, so it's best to start here: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to …
My Bulbs Glow When My ZEN26 or ZEN27 Switch is Turned Off
While rare, we've seen this issue with ZEN26 and ZEN27 switches when used with lower-quality low-wattage bulbs. The ZEN26 switches use a special double relay to accommodate the unique 3-way solution and allow some current flowing between the regular mechanical switch and smart switch for electrical status updates. F…
My ZEN27 Dimmer Won't Control the Lights
It's possible that something about the wiring can be improved. Take a look at our general wiring guide for Zooz S2 switches . If you have the dimmer installed in a multi-point set-up like a 3-way, 4-way, or 5-way , make sure to refer to the relevant diagrams and try to compare your wiring to that shown in the illu…
Why is My ZEN27 Dimmer Only Rated for 100W of LEDs?
Your dimmer comes with brand new methods of wiring multi-point set ups, making the wiring process much quicker and easier. In order to accomplish this, your ZEN27 Dimmer uses two travelers to communicate with the regular on/off switches in multi-point control set ups (3-ways, 4-ways, and 5-ways - additional diag…
How to Change the Advanced Settings for Your ZEN27 Dimmer in Vera
Your dimmer can be customized in a bunch of cool ways. Set automatic turn-off and turn-on timers, personalize on/off status after power outages, speed up or slow down ramp rate, and more! Check out your device manual for full details. You'll also be able to customize the LED indicator (which you can enable and disab…
Can't Add My ZEN27 Dimmer to My Z-Wave System
Let's try excluding the dimmer first. "Exclusion" is just the general term we use for removing or unpairing a device from your system. Different hubs and brands will use different words for the same process. It may sound counter-intuitive, but exclusion is just a reset. A device doesn't need to be included to your s…
Can't Add My ZEN27 Dimmer to SmartThings
Exclusion is the way! This is just a reset that can help with all types of inclusion and configuration issues. If you can't seem to include your dimmer to SmartThings, we recommend excluding it from the network and giving it another try. Devices don't need to be included properly to be able to be excluded. Give excl…
How to Turn Off Your ZEN27 Dimmer's LED Indicator
S2 Paddle Switches give you two ways to control your switch's LED indicator. If your Z-Wave hub allows access to advanced settings and parameter input, you can enable and disable the LED indicator by going to your hub's app interface and changing the value for Parameter 2 (here's how to do that in Vera and SmartT…
How to Add Your ZEN27 Dimmer to Your Z-Wave System
First, check that your dimmer is working well manually, that you have full dimming and on/off control directly from the device. Once that's settled, we can include the unit to your Z-Wave system. There are many words for it depending on the system you're using, but our standard term for it is "inclusion." Inclusion …
ZEN27 S2 Dimmer & Compatible Hubs
Will the S2 Dimmer ZEN27 work with my hub? The dimmer works great with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * 2GIG (no advanced settings or scene control available) * ADT Pulse (no advanced settings or scene control available) * Alarm.com (no advanced settings or scene …
