You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.

Showing articles from SmartThings tag

ZEN06 Smart Plug & Compatible Hubs

This is product is discontinued and replaced with ZEN04 . What does that mean? Will the Smart Plug ZEN06 work with my hub? The Smart Plug works great with the following Z-Wave systems: * 2GIG (no power consumption info or advanced settings available) * ADT Pulse (no advanced settings available) * Alarm.com (n…

My ZSE42 Water Leak XS Sensor Shows Offline in SmartThings

If your sensor paired successfully but shows offline, it may indicate a range or connectivity issue. You can use the Network Repair feature to refresh your mesh network's connections using the SmartThings app. It will help the hub find a more efficient route to the sensor. See the steps for Network Repair below: …

My ZEN26 On/Off Switch Shows Offline in SmartThings

Let's try to figure out this range or connectivity issue together. Network repair should be our first move. This is a nifty feature in your SmartThings app that allows you to refresh your mesh network's connections: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see th…

My ZSE19 Multisiren Shows Offline in SmartThings

This is product is discontinued and has been replaced by the  ZSE50 Siren & Chime :  What does that mean? Documentation for the new ZSE50 Siren & Chime can be found here:  ZSE50 Knowledge Base Because the device was discontinued before SmartThings moved from the groovy platform to the lua platform, we will not be c…

How To Program Scene Control On Your Zooz Light Switches In SmartThings

The scene control functionality is available on SmartThings only if you're using a custom driver for your Zooz switches. You only have to install one custom driver for any wall switch or dimmer model on SmartThings and you only need to do it once, regardless of how many switches you're going to add. Simply follow t…

How to Access the Advanced Settings for My ZEN51 Dry Contact Relay in SmartThings

With SmartThings transitioning to a new platform (the  lua platform ), the old Groovy custom device handlers will now be unusable. But we've created a new custom Edge driver for the ZEN51 Dry Contact Relay for the lua platform! Below are the instructions on how to install the driver, and if you haven't added one bef…

How to Access Advanced Settings for My ZEN55 Smoke & CO Detector Bridge on SmartThings

With SmartThings transitioning to a new platform (the  lua platform ), the old Groovy custom device handlers will now be unusable. But we've created a new custom Edge driver for the ZEN55 Smoke & CO Detector Bridge for the lua platform! Below are the instructions on how to install and if you haven't added one before…

My ZEN22 Dimmer Switch Shows Offline in SmartThings

This is product is discontinued and replaced with ZEN72 . What does that mean? Connectivity issues happen to the best of us. Here's what to try if your dimmer keeps dropping offline: Let's start by refreshing your mesh network's connections with Network Repair: * Open your SmartThings app and locate your Sma…

How to Add Your ZSE11 Q Sensor to SmartThings

Include the Q Sensor to your Z-Wave network in just a few easy steps! You will need to install the custom lua Edge driver for your sensor to be correctly recognized on SmartThings.  Click here for detailed installation instructions. Once the Edge driver is installed, you can go ahead and include the ZSE11 sensor …

My ZEN06 Smart Plug Shows Offline in SmartThings

This is product is discontinued and replaced with ZEN04 . What does that mean? If your ZEN06 Smart Plug shows as Unavailable in your SmartThings app, this may indicate a range or connectivity issue. Repairing the network is a feature that allows you to refresh your mesh network's connections. See the steps for N…

scroll to top icon