How to Access Advanced Settings for My ZEN24 Dimmer Switch on SmartThings
This is product is discontinued and replaced with the ZEN74 . What does that mean? SmartThings has transitioned to the new lua platform ; consequently the groovy-based device handlers are no longer supported. Don't worry, we've created a new custom Edge driver for the ZEN24 Switch for the lua platform! Below are…
My ZSE29 Outdoor Motion Sensor Shows Offline in SmartThings
This is product is discontinued and replaced with ZSE70 . What does that mean? This error usually points to a range or connectivity issue. Let's figure this out: We always start by performing Network Repair . This feature refreshes the connections between the hub and devices, and allows the hub to find the best …
How to Access Advanced Settings for My ZEN06 Smart Plug on SmartThings
This is product is discontinued and replaced with ZEN04 . What does that mean? The ZEN06 is officially integrated with SmartThings, and basic functionality is available for the device with the integration. Because the device was discontinued and the basic functionality is available through official integration,…
My ZEN25 Double Plug Shows Offline in SmartThings
The "Unavailable" error usually points to a connectivity or range issue. A good place to start is refreshing your mesh network's connections via network repair: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. * Tap the three dots in the upper rig…
My ZEN27 Dimmer Switch Shows Offline in SmartThings
It may point to a connectivity or range issue. Here are some things to try: Network repair is a nifty feature in your SmartThings app that allows you to refresh your mesh network's connections, so it's best to start here: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to …
Can't Add My ZEN31 RGBW Dimmer to SmartThings
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If you're experiencing inclusion issues with your device, exclusion is always the first thing to try. But first, check that you've installed the Edge driver for the ZEN31 . Without the driver, the…
How to Add Your ZAC36 Valve Actuator to SmartThings
Including the ZAC36 to your SmartThings is an easy process with just a few steps! The Titan will fit on valves up to 1.25". Is your pipe larger? Reach out to us about an extension kit for the ZAC36 to accommodate larger pipes/valves. The ZAC36 will display as a Fortrezz Valve out of the box, but the custom lua Edg…
My ZSE18 Motion Sensor Shows Offline in SmartThings
Whether it's a range or general connectivity issue, here's what to try. Network Repair is a feature that refreshes the connections between the hub and devices, and allows the hub to find the best communicate route to each device. You can repair the network using the SmartThings app. See the steps below : * Open…
My ZEN15 Power Switch Shows Offline in SmartThings
If you see the device is Unavailable, this might point to a range or connectivity issue. Here's what to try: You can repair the network using the SmartThings app. Network repair is a useful feature that allows you to refresh your mesh network's connections. See the steps below: * Open your SmartThings app and …
How to Add Your ZEN06 Smart Plug to SmartThings
This is product is discontinued and replaced with ZEN04 . What does that mean? Be sure to install the custom device handler to enable full functionality with the hub. If you haven't installed a handler before, it's an easy process that only takes a few minutes. The handler will give you access to all of the Smart…
